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Florida Lottery Offices to reopen to public

TALLAHASSEE, Fla. — The Florida Lottery announces that players with prizes valued at $5,000 or more can request appointments to file claims at Florida Lottery Headquarters and district offices.

Starting Tuesday, September 22, offices will be open to the public for claim appointments only.

Claim appointments will be offered Tuesdays through Thursdays between the hours of 8:30 a.m. and 4:00 p.m., EST (Pensacola’s hours will be 8:00 a.m. to 3:30 p.m., CST).

Each day’s first hour will be reserved for players 65 and older and those with serious underlying medical conditions.

In following local county and city ordinances, players must wear a face covering and submit to a mandatory health screening in accordance with DOH and CDC guidelines before entering a Lottery office.

To limit the number of people in an office at one time, players are asked to attend their claim appointment by themselves unless they require another person’s assistance for medical reasons.

When claiming a prize, players should follow the below parameters:

  • Prizes of $250,000 and above can be claimed via appointment at Florida Lottery Headquarters.
  • Prizes of $5,000 – $249,999 can be claimed via appointment at any Florida Lottery district office.
  • Prizes of $600 – $4,999 can be submitted via dropbox at any Florida Lottery office or mailed to any Florida Lottery office for processing.
  • Prizes of $599 and below can be claimed at any Florida Lottery retailer.

Secure drop boxes are located at each Lottery district office for players to drop off winning tickets and a completed Winner Claim Form and a copy of an acceptable form of identification. The drop boxes are accessible Monday through Friday during regular business hours.

Florida Lottery Offices to reopen to public

Lottery Offices

LOTTERY OFFICES ARE CURRENTLY OPEN BY APPOINTMENT ONLY

ATTENTION PLAYERS: All Lottery offices are currently open to the public by appointment only for prizes valued at $600 or more. For more information, or to view all claim options, click here .

Florida Lottery Headquarters are located in Tallahassee, and there are eight additional District Offices to better serve our players throughout the state. Click on any of the District Office locations listed below for maps and driving directions.

  • Read more about claiming Lottery prizes.
  • To become a retailer, please call or email the District Office nearest you.

Florida Lottery Headquarters

250 Marriott Drive
Tallahassee, FL 32301
Email: Claims Processing
Call: (850) 487-7707
Drop Box Hours: 8:30 am – 4 pm, EST

Pensacola District Office

Trade Winds Shopping Center
6601 North Davis Highway – Suite 54
Pensacola, FL 32504-6301
Email: District Office
Call: (850) 484-5020
Drop Box Hours: 8:00 am – 3:30 pm, CST

Tallahassee District Office

250 Marriott Drive
Tallahassee, FL 32301
Email: District Office
Call: (850) 487-7799
Drop Box Hours: 8:30 am – 4 pm, EST

Gainesville District Office

Butler Plaza
3926 Southwest Archer Road
Gainesville, FL 32608-2342
Email: District Office
Call: (352) 334-3880
Drop Box Hours: 8:30 am – 4 pm, EST

Jacksonville District Office

8206 Philips Highway – Suite #36 –
Jacksonville, FL 32256
Email: District Office
Call: (904) 448-4760
Drop Box Hours: 8:30 am – 4 pm, EST

Tampa District Office

Centerpoint Business Park
1911 US Highway 301 North – Suite 170
Tampa, FL 33619-2661
Email: District Office
Call: (813) 744-6134
Drop Box Hours: 8:30 am – 4 pm, EST

Orlando District Office

West Town Corners
380 South State Road 434 – Suite 1028
Altamonte Springs, FL 32714
Email: District Office
Call: (407) 788-2202
Drop Box Hours: 8:30 am – 4 pm, EST

Fort Myers District Office

11760 Metro Parkway
Fort Myers, FL 33966
Email: District Office
Call: (239) 278-7111
Drop Box Hours: 8:30 am – 4 pm, EST

West Palm Beach District Office

4360 Forest Hill Blvd
West Palm Beach, FL 33406
Email: District Office
Call: (561) 640-6190
Drop Box Hours: 8:30 am – 4 pm, EST

Miami District Office

14621 Oak Lane
Miami Lakes, FL 33016
Email: District Office
Call: (305) 364-3080
Drop Box Hours: 8:30 am – 4 pm, EST

A SECURED DROP BOX FOR SUBMITTING CLAIMS IS AVAILABLE AT ALL LOTTERY OFFICES UNLESS THE OFFICE IS CLOSED TO EMPLOYEES. ANY OFFICE WITH AN ASTERISK (*) NEXT TO ITS NAME IS TEMPORARILY UNABLE TO ACCEPT DROP BOX CLAIMS. PLEASE CHECK BACK FOR DAILY UPDATES. LAST UPDATED 11/28/2020.

© 2020 Florida Lottery, All Rights Reserved.
Must be 18 or older to play.
Play responsibly.

Lottery Offices LOTTERY OFFICES ARE CURRENTLY OPEN BY APPOINTMENT ONLY ATTENTION PLAYERS: All Lottery offices are currently open to the public by appointment only for prizes valued at $600 ]]>