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TICKET TERMINAL OPERATOR S GUIDE

    Julianna Bryan 4 years ago Views:

1 TICKET TERMINAL OPERATOR S GUIDE Please keep next to Lottery Terminal

2 NWT Sport and Recreation Council 5:00 am 1:00 am MT (6:00 am 2:00 am CT) 7 days a week nwtsrc.com Call Hotline for assistance with Lottery procedures or Ticket Terminal operation. DO NOT give this number to customers. Be ready to provide your System Identification Number (SYSID) when calling Hotline. SYSID RETAILER NUMBER IMPORTANT PHONE NUMBERS OTHER IMPORTANT PHONE NUMBERS For problems with Ticket Terminal, call WCLC Hotline. Call NWTSRC at for: Ticket ordering Accounting questions Ordering lottery supplies Luck inquiries NWT Sport and Recreation Council P.O. Box th Street Yellowknife, NT X1A 2P3 Customer Care (for general lottery information and prize claims): Validations are suppressed after 11:00 pm MT due to normal overnight processing. KENO validations are suppressed after 1:00 am MT. GAME BREAKS Game Break occurs at a set time when sales for a game end. You may process other games not affected by the Game Break. Game Break lasts 5 minutes, during which you cannot print tickets for that game. GAME BREAK FOR TIME DAY WESTERN 649, LOTTO 6/49 & EXTRA 8:30 pm MT Wednesday & Saturday PICK 3 & EXTRA 8:30 pm MT Every day WESTERN MAX, LOTTO MAX & EXTRA 8:30 pm MT Friday Lottery tickets are for ages 18 and over. Refer to page 6-1 TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 07/10/15

3 RETAIL CHECKLIST r SCRATCH N WIN tickets are properly displayed in counter-top display units. r All Jackpot signage is updated with the current Jackpot amounts. r Selection table is stocked and well organized. r Point-of-sale (POS) items (e.g., posters, inserts) are up-to-date. r Ensure Sports Game Lists are printed and available. If you have a question or concern when processing lottery tickets, call WCLC Hotline immediately. INTRODUCTION r Winning Numbers Reports and Sports Results are printed and available for your customers. r CDU and Ticket Checker are operational and clearly visible to players. VALIDATION CHECKLIST r Customer s name must be clearly signed or printed on all tickets BEFORE validation. r Always read the terminal screen before processing the ticket. Keeping your lottery products up-to-date and your customers informed will help to boost sales. NON-WINNING TICKETS r DO NOT TEAR the original ticket. Give the customer the original ticket back in one piece with the corresponding Validation Slip. WINNING TICKETS YOU ARE ABLE TO PAY (UP TO AND INCLUDING $1,000) r Confirm you have the funds to pay the prize and only tear the ticket and pay the prize once you have read the Validation Slip and the customer has accepted the prize. r Give the customer the corresponding Validation Slip and the prize, tear the ticket in two and return both pieces to the customer. WINNING TICKETS YOU ARE UNABLE TO PAY INCLUDING PRIZES OVER $1,000, AND MERCHANDISE PRIZES: r DO NOT TEAR the original winning ticket. r Return the original winning ticket and corresponding Validation Slip to the customer. r Give a Claim Form to the customer. Only tear winning tickets you are able to pay, and return all tickets and Validation Slips to the customer. r Advise the customer to contact Western Canada Lottery Corporation at for instructions and additional forms. TICKET TERMINAL OPERATOR S GUIDE 1

4 LOTTO FACTS AND SPORT SELECT PLAYBOOK Lotto Facts and the Playbook, produced by WCLC, are excellent resources for learning the details of each lottery game offered in WCLC s region of Alberta, Saskatchewan, Manitoba, the Yukon Territory, Northwest Territories and Nunavut. Lotto Facts describes the lottery games available in the WCLC region (such as LOTTO 6/49, WESTERN 649, EXTRA, LOTTO MAX and WESTERN MAX), how they are played, prize categories, and odds of winning prizes. Combination Play is explained for each game that offers this feature. The Playbook gives a quick insight into the SPORT SELECT line-up of games. Always keep a supply of Lotto Facts and the Playbook available for your reference and your customers reference. Contact the number listed at the front of the Operator s Guide to order more. 2 TICKET TERMINAL OPERATOR S GUIDE

5 SIGNING ON AND OFF Once your ticket terminal is powered on, this is the first screen you will see. This is also the default screen whenever the system is down, the terminal is inactive or it is reset. INTRODUCTION Press SIGN ON to access the Sign On screen. The terminal must be signed on to communicate with the Central System. Services accesses the following functions: Replacement Training Sign On Print Test Version Info Barcode Test Volume Control Terminal Reset * * * * * This function is only used by a Field Service Technician when your terminal is replaced. This function is only used by a Sales or Account Representative. Tickets and reports printed in Training Mode are not valid. Press to print a test receipt. Only use this function when instructed by a Hotline operator. Press to view the terminal s current software and firmware information. A receipt will automatically print when this button is pressed. Only use this function when instructed by a Hotline operator. Press Barcode Test to activate the Bar Code Reader. To test that it s working properly, you can hold a ticket bar code under the reader until a Control Number appears on the screen. Press Main to return to the Main Screen. Press to access a screen to adjust the volume of the beep as you press buttons on your system. NOTE: You cannot change the volume of the winning notification when a winning ticket is validated. Only use this function when instructed by a Hotline operator. Press Terminal Reset to reset the terminal. Press Yes to perform the reset, or No to cancel. *These functions can also be accessed after signing on by selecting the Services button from the Main Screen. TICKET TERMINAL OPERATOR S GUIDE 3

6 SIGNING ON AND OFF TO SIGN ON Press SIGN ON. Enter your four-digit System Identification Number (SYSID). Enter your four-digit Pass Number. Remember to change the Pass Number regularly by calling Hotline. If this is the first Sign On of the day (or if the Ticket Terminal is reset), the following reports will print: Sign On Message. Info Message, if available. Current SPORT SELECT Game Lists and Results. If there are no games available for wagering, only results from the previous day(s) will print. Previous night s on-line draw results. Always post Winning Numbers, Game Lists and Results at the Selection Table. You will see a confirmation message, TERMINAL SIGNED ON. Press OK to proceed to the Main Screen. If the Sign On Message indicates See News Message, you can access this message on the Main Screen by pressing Services and then News. For information on how to view or print Winning Numbers Reports or SPORT SELECT Game Lists and Results throughout the day at times other than at Sign-on, see SECTION 2, PROCESSING AND TROUBLESHOOTING (Printing Winning Numbers). In addition to the regular Sign-on messages, you may also receive instant messages throughout the day. Press the envelope button and the message will display on your screen. Print a copy so others can read the message. Press OK to delete the message and return to the Main Screen. TO SIGN OFF Signing off ends communication with the Central Computer. Remember to take a Sales Report before the final sign-off of the day. Press Sign Off located near the top of the Main Screen. You will be asked to confirm Sign Off before the Terminal disconnects from the system. Press Yes to Sign Off. Press No to return to the Main Screen to continue making transactions. Remember to Sign Off the Ticket Terminal when it is left unattended. 4 TICKET TERMINAL OPERATOR S GUIDE

7 3 2 1 TICKET TERMINAL OVERVIEW TOUCH SCREEN: Press the buttons that appear on the Touch Screen to process, validate and cancel tickets, or to select various reports, menus TERMINAL FEATURES AND CARE SECTION 1 or messages. 2 IMAGE READER: Scans Selection Slips, and validates and cancels draw-based and sports tickets. NOTE: Do not feed SCRATCH N WIN tickets through the Image Reader, they may damage the equipment. 3 4 COLLECTION TRAY: Collects Selection Slips and draw-based and sports tickets after they are fed through the Image Reader. Keep the tray flipped up so tickets and slips don t fall out. PRINTER: Prints tickets, Validation Slips, reports and other transactions. NOTE: there are two versions of the printer your location s printer may not be exactly as shown. Call WCLC Hotline immediately if the Jackpot amounts on the Customer Display Unit are not correct or if the validation messages are not displaying properly BAR CODE READER (BCR): Scans the bar code to validate and cancel draw-based and sports tickets, and to validate and activate SCRATCH N WIN tickets. NOTE: there are two versions of the BCR your location s BCR may not be exactly as shown. TICKET CHECKER: The Ticket Checker allows players to check their lottery tickets including SCRATCH N WIN. CUSTOMER DISPLAY UNIT (CDU): Shows the prize amount for any winning ticket checked through the terminal as well as all validation messages. It also displays the date and time, upcoming LOTTO MAX and LOTTO 6/49 Jackpots, and advertises lottery products. TICKET TERMINAL OPERATOR S GUIDE 1-1

8 RECOMMENDED CLEANING INSTRUCTIONS Use a soft damp cloth for cleaning the Touch Screen, Customer Display Unit and Bar Code Reader window. If any cleaning solutions are used, they must be nonammonia, non-abrasive, non-vinegar and non-bleach. These products must be sprayed on a cloth, not directly on the equipment. You may be held financially responsible for damage caused by improper handling of these items. OVERVIEW OF THE MAIN SCREEN The Main Screen appears after you ve signed on to the Ticket Terminal. Press the buttons gently with your fingertips to perform various functions. The Touch Screen will not respond to objects such as pens, pencils and long fingernails, which could also damage the screen. To adjust the angle of the Touch Screen, hold both sides of the unit and tilt it up towards you or push it away from you until it s positioned at the angle you want VALIDATE TICKET: Press to start the process for validating (checking) a ticket. 2 3 REPRINT: Press to access five reprint options: Last Transaction, Last Play, Last Validation, Last Cancellation and Retailer Copy. NEVER GIVE A REPRINT TO THE CUSTOMER. CANCEL TICKET: Press to start the process for cancelling a ticket. KENO will not display on terminals that are not equipped to sell KENO. 1-2 TICKET TERMINAL OPERATOR S GUIDE

9 REPORTS: Press to access reports for Sales and Invoices, Winning Numbers, SPORT SELECT Game Lists and Results. You can scroll through a report onscreen or print a copy. SERVICES: Press to access Info and News Messages (when available), Retail Employee List, Print Test function, Version Info, Barcode Test, Total function (when available), Volume Control, Terminal Reset, CDU and LED Jackpot Reset and the Turn Retailer Copy On/Off option. SCRATCH N WIN: Press to access the Activate function, as well as other functions used by the Account Representative. GRAND TOTAL: If a dollar amount is displayed, press to access the Totals screen to view the running total of the latest sales, validation and cancellation transactions. The yellow display screen beside Grand Total will also show the current total, if available. CLEAR TOTAL: Press to clear all transactions from the Grand Total screen. TERMINAL FEATURES AND CARE SECTION 1 9 GAMES: Press a specific game to start the process for a Quick Pick ticket, including Combo Play (if available). Special Event will only display when game is available CONVENIENCE KEYS: Press the button for the requested Convenience Key, and the ticket(s) will automatically print. LOTTO PACK KEYS: Press the button for the requested Lotto Pack, and the tickets will automatically print. STATUS BAR: Watch the Status Bar to see the Ticket Terminal s status or if an error message appears. If you aren t sure what a message means, call Hotline. 13 CONTEXT-SPECIFIC HELP: Once you ve pressed this button, you can press any button or display feature on the screen for specific information about how it functions. 14 HELP: Has general information about the Ticket Terminal functions. With the exception of Video Help, you can view the information or print a copy. 15 When this ENVELOPE ICON appears, there is a MESSAGE to review. Press the envelope button and the message will display on your screen. Print a copy so others can read the message. Press OK to delete the message and return to the Main Screen. TICKET TERMINAL OPERATOR S GUIDE 1-3

10 HOW TO REPLACE PRINTER PAPER When you see the end of roll stripe on the paper, replace the paper immediately. Wait for all transactions to complete before opening the printer cover. Wait for transactions to complete printing before opening the printer cover. When you open the cover, any transaction in progress will stop printing. If this happens, take a Reprint immediately and call Hotline. Step 1 Open the printer cover. Remove the old paper roll. Step 2 Remove any tape or adhesive from the new roll. Position the roll with the paper feeding from the bottom and toward the front of the printer. Step 3 Place the roll into the printer so the paper hangs over the front lip of the printer. Close the printer cover over the paper. Step 4 The terminal screen will read Printer Downloading, Please wait, OK. A test receipt will print. Check to confirm that an image appears on the receipt. You can print a test receipt by pressing Services on the Main Screen, and then Print Test. 1-4 TICKET TERMINAL OPERATOR S GUIDE

11 For a video demonstration on loading paper and clearing printer jams, press? (HELP) at the top of the Main Screen. Choose Video Help, then Printer. IMPORTANT! Thermal paper ticket stock is heat-sensitive. The application of significant heat to thermal paper stock will cause the information on the stock to turn gray or black. This includes the exposure of tickets to sunlight or other sources of direct heat. If you are presented with a ticket that has turned dark gray or black which is illegible and cannot be scanned, advise the player that the damaged ticket can be forwarded to WCLC for review. WCLC, however, cannot guarantee payment on damaged tickets. CLEARING PAPER JAMS IN THE PRINTER If the paper isn t loaded properly or if the printer output is blocked, the printer may jam. When the printer jams, an error message PRINTER PAPER JAM, PLEASE CLEAR PAPER JAM, OK may appear on screen. Open the printer cover and clear the jammed paper. Close the cover over the paper. The printer will reload and the screen will return to the Main Screen. You can print a test receipt by pressing Services on the Main Screen, and then Print Test. TERMINAL FEATURES AND CARE SECTION 1 If you were in the middle of a transaction when the paper jammed, take a Reprint (see page 4-3) and call Hotline. IMPORTANT POINTS TO REMEMBER DO change paper immediately when you see the end of roll stripe. DO remove all the tape and adhesive from the paper when installing a new roll, otherwise the printer may jam or cause a ticket to misprint. DO use WCLC-approved ticket stock only. Using any other paper in the machine will delay a player s prize claim. DO store the ticket paper properly by leaving the paper in the package until needed. DO NOT block the pathway of the printer. DO NOT hold the ticket while it prints. You are charged for tickets that are received by the central system but do not print, so always ensure that the paper stock is loaded properly. TICKET TERMINAL OPERATOR S GUIDE 1-5

12 USING THE BAR CODE READER (BCR) The Bar Code Reader (BCR) scans ticket bar codes for validation, activation or cancellation. To use the BCR: 1. Select the required function you would like the BCR to perform. 2. Hold the ticket bar code straight up to the red beam of the BCR at least one and a half inches (1.5 ) from the reader head. NOTE: The BCR trigger will not activate the scanner. CORRECT INCORRECT 3. Be sure the entire bar code is straight under the beam. 4. You will hear a beep when properly scanned. If after 20 seconds, you do not hear a beep, you will have to retry OR try a different method, such as through the Image Reader or by manually keying in the Control Number. (Do not put SCRATCH N WIN tickets through the Image Reader.) USING THE TICKET CHECKER The terminal must be signed on for the Ticket Checker to work. Players can only check one ticket at a time. There is a slight delay between the time the ticket is scanned and when a message appears. If players scan multiple tickets too quickly, the information displayed may not be for the most recent ticket scanned. 1. Wait for the Check Your Tickets Here message to appear on the screen. 2. Hold the draw-based or sports ticket bar code or the 2-D bar code found under the latex in the play area of SCRATCH N WIN tickets under the red light. 3. Move the bar code slowly through the light until you hear a BEEP. 4. A message will appear on the screen. 5. Players need to wait for the Check Your Tickets Here message to appear again, before checking another ticket. Refer to SECTION 2, PROCESSING AND TROUBLESHOOTING for Ticket Checker messages and their meanings. 1-6 TICKET TERMINAL OPERATOR S GUIDE

13 CUSTOMER DISPLAY UNIT (CDU) When processing a validation, remember to tell the customer to look at the Customer Display Unit (CDU) monitor. Aside from advertising Jackpots and new SCRATCH N WIN tickets, the monitor shows the amount won on every ticket checked at the terminal. TERMINAL FEATURES AND CARE SECTION 1 For prizes of $10,000 or more, the terminal will temporarily freeze, and the terminal and CDU will display important information. Ask the customer to wait a few minutes while you register their win with Hotline. Once Hotline has been contacted, your terminal will be released. TICKET TERMINAL OPERATOR S GUIDE 1-7

14 K C D B F A E L G H I J TERMINAL EXTERNAL CONNECTIONS A Power Switch: DO NOT SHUT DOWN THE TICKET TERMINAL UNLESS INSTRUCTED BY HOTLINE. The power switch is located at the back of the Ticket Terminal near the bottom and can be used to rest your terminal. You can also reset your terminal by pressing Services and then Terminal Reset. B Power supply from outlet C Printer Power Cable D Fan F Spider Cable E Speaker F Spider Cable plugs in here for communication to Printer, Ticket Checker, TVCU G USB Port H LAN Port I Comm Port 1 J Comm Port 2 K Connects to Bar Code Reader L Connects to CDU 1-8 TICKET TERMINAL OPERATOR S GUIDE

15 PROCESSING / PRINTING TICKETS Remind players to print their name on their ticket(s) after purchase. For all tickets: The price of each ticket, as well as the total price, is displayed near the bottom right of the screen. When you make any changes (i.e. add or delete a board, multiple tickets), the ticket price and total price will change accordingly. IMPORTANT! There is a $1,000 transaction limit on individual wagers on all lottery games. As a result, some purchases may not be available, for example, 9-Number LOTTO 6/49 Combination tickets can only be purchased for a maximum of three draws. PROCESSING SELECTION SLIPS Remind players to print their name on their ticket(s) after purchase. PROCESSING AND TROUBLESHOOTING SECTION 2 1. Insert the Selection Slip into the Image Reader with the marked selections facing you. The best position to process Selection Slips is to insert them so they are horizontal and top side up. Keep the collection tray flipped up to esure selection slips and tickets don t fall out. 2. If the Selection Slip is read, the slip will drop through the Image Reader into the collection tray. An edit message may appear on the screen if the Selection Slip is filled out incorrectly. If the cost of the ticket(s) is more than $40, a confirmation screen message of the cost will appear. Verify the ticket cost with the player. Press Yes to continue, or Press No to cancel the transaction and return to the Main Screen. 3. If YES is selected, the ticket(s) will print. Clearing Jams If a Selection Slip jams in the Image Reader, push the door lock button located at the top of the Image Reader and pull the door towards you. Remove the Selection Slip and close the door. TICKET TERMINAL OPERATOR S GUIDE 2-1 REV. DATE: 06/30/13

16 SELECTION SLIP ERROR MESSAGES If a Selection Slip is not filled out properly, an edit screen may be displayed and/ or an error message may appear in the Status Bar (near the top of your screen). Make the required corrections in the edit screen by following the prompts. When there are no more edits to be made, the Send button will be activated (turn blue). Press Send to continue the transaction. Or, ask the player to complete another Selection Slip. IMPORTANT: Make sure your Selection Slips are current. If an outdated slip is used, you will see an error message stating INVALID TICKET. Have the customer fill in a new, current Selection Slip. Have a question or see a message you don t understand? Call WCLC Hotline. PROCESSING A LOTTO MAX, WESTERN MAX, LOTTO 6/49 OR WESTERN 649 QUICK PICK 1. Press the game logo on the Main Screen. 2. Select the number of boards. 3. Select the number of draws (1, 2, 5, 10) or select any draw from 1 to 25 by pressing Select the number of EXTRA or press 0 if the player does not want EXTRA entered. EXTRA defaults to one (1). The terminal only displays the number of EXTRA that are available based on the number of selected boards. For example, if three boards are selected, the player can request 1, 2, 3 or 0 EXTRA numbers per ticket. 5. For Combo Play, press the requested Combo number. The number of boards and EXTRA will default to one (1) because only one selection and one EXTRA are available on a Combo Play ticket. To de-select a Combo Play, press the selected Combo number again. You can find more information on Combo Play in the Lotto Facts booklet. 6. Select the number of tickets (1 to 5) or select any number up to 10 by pressing + to print one or multiple Quick Pick tickets. The default is one (1). 2-2 TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

17 Read back the selected options to the consumer prior to processing the Quick Pick transaction. 7. Press Send when the request is correct. If the cost of the ticket(s) is equal to $40 or over, a confirmation screen message of the cost will appear on the screen. Verify the ticket cost with the player. Press Yes to continue, or Press No to cancel the transaction. 8. If YES is selected, the ticket(s) will print. PROCESSING AND TROUBLESHOOTING SECTION 2 PROCESSING PLAY BOTH BY QUICK PICK OR COMBO PLAY Play Both consists of TWO tickets with the same Selections. Players can choose to Play Both LOTTO MAX and WESTERN MAX or LOTTO 6/49 and WESTERN 649. The WESTERN MAX and LOTTO MAX tickets will also include two additional Quick Pick Selections for every $7 Play Both purchase. All the Selections will be the same on both tickets. The LOTTO 6/49 ticket will include the Guaranteed Prize Draw Selection for every $4 Play Both purchase. Play Both is available by Selection Slip (regular and Combination Play), by Quick Pick, and by Combination Play Quick Pick. 1. Press Play Both under the chosen games. 2. Select the number of boards (1 to 5 for LOTTO MAX and WESTERN MAX and 1 to 6 for LOTTO 6/49 and WESTERN 649). 3. Select the number of draws (1, 2, 5, 10) or select any number of draws from 1 to 25 by pressing Select the number of EXTRA or press 0 if the player does not want EXTRA entered. EXTRA automatically defaults to one (1). TICKET TERMINAL OPERATOR S GUIDE 2-3 REV. DATE: 06/30/13

18 The terminal only displays the number of EXTRA that are available based on the number of selected boards (maximum of one EXTRA per board played). For Combo Play, press the requested Combo number. The number of boards and EXTRA will default to one (1) because only one selection and one EXTRA are available on a Combo Play ticket. To de-select a Combo Play, press the selected Combo number again. 5. Select the number of tickets (1 to 5) or select any number up to 10 by pressing + to print one or multiple Quick Pick tickets. The default is one (1). 6. Press Send when the request is correct. If the cost of the tickets is over $40, a confirmation screen message of the ticket cost will appear. Press Yes to continue, or Press No to cancel the transaction 7. If YES is selected, the tickets will print. Adding EXTRA to Play Both For every $4 Play Both LOTTO 6/49 and WESTERN 649 purchase, a different EXTRA number can be entered on each ticket. The cost to enter EXTRA is $2 ($1 to play EXTRA on LOTTO 6/49 and $1 to play EXTRA on WESTERN 649). The total number of EXTRA entered will always be the same on both tickets. For example, if the player purchases three boards ($4 Play Both plays, for a total cost of $12), the player may choose to enter EXTRA 1, 2, or 3 times on each ticket, or choose 0 to not enter EXTRA. For every $7 Play Both LOTTO MAX and WESTERN MAX purchase, a different EXTRA number can be entered on each ticket. The cost to enter EXTRA is $2 ($1 to play one EXTRA on LOTTO MAX and $1 to play one EXTRA on WESTERN MAX). The total number of EXTRA entered will always be the same on both tickets. For example, if a player purchases two boards ($7 Play Both plays, for a total cost of $14), the player may choose to enter EXTRA 1 or 2 times on each ticket, or choose 0 to not enter EXTRA. 2-4 TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

19 LOTTO PACKS Press the appropriate Lotto Pack button to produce multiple Quick Pick tickets PACK $6 a LOTTO 6/49 ticket with one Quick Pick selection, one Guaranteed Prize Draw selection and EXTRA entered, a $4 value a WESTERN 649 ticket with one Quick Pick selection and EXTRA entered, a $2 value. The print order for a $6 649 Pack will be a LOTTO 6/49 ticket first, followed by a WESTERN 649 ticket. If a reprint is required following a $6 649 Pack purchase, only the WESTERN 649 ticket will be reprinted, not both. 2 MAX PACK $9 a LOTTO MAX ticket with three Quick Pick selections and EXTRA entered, a $6 value a WESTERN MAX with three Quick Pick selections and EXTRA entered, a $3 value. The print order for a $9 Max Pack will be a LOTTO MAX ticket first, followed by a WESTERN MAX ticket. If a reprint is required following a $9 Max Pack purchase, only the WESTERN MAX ticket will be reprinted, not both. PROCESSING AND TROUBLESHOOTING SECTION 2 3 WEEKLY PACK $20 a LOTTO MAX ticket with three Quick Pick selections and EXTRA entered, a $6 value an Advance Play LOTTO 6/49 with two Quick Pick selections, two Guaranteed Prize Draw selections and one EXTRA entered for two draws, a $14 value The print order for a Weekly Pack will be a two-draw LOTTO 6/49 first, followed by a single draw LOTTO MAX ticket. If a reprint is required following a Weekly Pack purchase, only the LOTTO MAX ticket will be reprinted, not both. TICKET TERMINAL OPERATOR S GUIDE 2-5 REV. DATE: 06/30/13

20 4 SUPER PACK $20 a LOTTO MAX ticket with three Quick Pick selections and one EXTRA entered, a $6 value a WESTERN MAX ticket with three Quick Pick selections and one EXTRA entered, a $3 value a LOTTO 6/49 ticket with two Quick Pick selections, two Guaranteed Prize Draw selections and one EXTRA entered, a $7 value a WESTERN 649 ticket with three Quick Pick selections and one EXTRA entered, a $4 value. The print order for a Super Pack will be a LOTTO MAX ticket first, a WESTERN MAX ticket second, a LOTTO 6/49 ticket third, followed by a WESTERN 649. If a reprint is required following a Super Pack purchase, only the WESTERN 649 ticket will be reprinted, not all four tickets. 2-6 TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

21 STRAIGHT means a player s numbers must match in the exact order drawn. BOX means a player s numbers can win in any order drawn: PROCESSING A PICK 3 QUICK PICK The price of each ticket, as well as the total price, is displayed near the bottom right of the screen. When you make any changes (i.e. add or delete a board, multiple tickets), the ticket price and total price will change accordingly. 1. Press. 2. Select the Play type Straight, Box or Straight/Box. The default is Straight/Box. 3. Select the number of draws (1, 2, 5, 10) or select any draw from 1 to 25 by pressing +. The default is one (1). 4. Select the wager amount ($1, $2, $5, or $10). The default wager is $1. 5. Select the number of EXTRA or press 0 if the player does not want EXTRA entered. EXTRA automatically defaults to one (1). 6. Select the number of tickets (1 to 5) or select any number up to 10 by pressing + to print one or multiple Quick Pick tickets. The default is one (1). 7. If the player wants to choose their selections (Player Pick), press MANUAL and use the keypad to enter the numbers. To exit from ENTRY Manual Entry, press Main to start the process over. 8. Press Send when the request has been verified. PROCESSING AND TROUBLESHOOTING SECTION 2 6-Way Box: three different digits six possible combinations, e.g Way Box: three digits, two of them the same three possible combinations, e.g STRAIGHT/BOX means a player s numbers are played as both a Straight and a Box. Three identical digits can be played ONLY as a Straight. If the cost of the ticket(s) is over $40, a confirmation screen message of the cost will appear. Press Yes to continue, or Press No to cancel the transaction 9. If YES is selected, a ticket(s) will print. TICKET TERMINAL OPERATOR S GUIDE 2-7 REV. DATE: 06/30/13

22 Sample Edit Board for PICK 3 When an error is made, an edit screen will come up on your terminal. You will need to edit before you can continue processing the ticket. PROCESSING A KENO QUICK PICK The cost of each ticket, as well as the total cost, is displayed near the bottom right of the screen. When you make any changes the ticket price and total price will change accordingly. The total price is determined by the number of draws and tickets multiplied by the dollar amount wagered for each draw. 1. Press. 2. Select the Numbers Played (1 10). The default is six (6). 3. Select the number of draws (1, 2, 5, 10) or select any draw from 1 to 99 by pressing Select the wager amount ($1, $2, $5, or $10). The default wager is $1. 5. Select the number of tickets (1 to 5) or select any number up to 10 by pressing + to print one or multiple Quick Pick tickets. The default is one (1). In Alberta, KENO is available only at a limited number of casinos and bingo halls. KENO options and buttons do not display on terminals that cannot process the game. 6. Press Send when the request is correct. If the cost of the ticket(s) is over $40, a confirmation screen message of the ticket cost will appear. Verify cost with player. Press Yes to continue, or Press No to cancel the transaction. 7. If YES is selected, the ticket(s) will print. 2-8 TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

23 KENO EDIT MESSAGES If a Selection Slip is filled out incorrectly, the terminal will reject the slip with an error message or will prompt for required changes. BOTH QP AND BOARD NUMBERS MARKED WHAT IT MEANS: Appears when players are selecting both the Quick Pick option and their own selections on the Slip. ACTION: NUMBER OF SPOTS NOT MARKED: Have the player complete a new Selection Slip. WHAT IT MEANS: The Selection Slip is incomplete. ACTION: Have the player fill in the How many NUMBERS box on the Selection Slip and try again. PLEASE FIX ERRORS THAT OCCURRED ON THE S/S: WHAT IT MEANS: There are errors on the Selection Slip for the wager, draws and there are not enough numbers marked. ACTION: The edit screen comes up with Number of Draws and Wager both defaulting to 1. PROCESSING AND TROUBLESHOOTING SECTION 2 After you ve entered the correct draws and wager, press Send. A second edit screen comes up with Not enough numbers selected, please choose a number and a keypad with numbers 1-80 comes up on the right hand side. Once the criteria is made, Send will activate (turn blue). Press Send. TICKET TERMINAL OPERATOR S GUIDE 2-9 REV. DATE: 06/30/13

24 TICKET OVERVIEW Draw-based tickets will show the following information: 1 Game Name 1 2 Number of draws 3 Draw date(s) digit control number 5 Quick Pick (if applicable) 6 Number selection(s) 7 10-digit Guaranteed Prize Draw Selection(s) 7 (on LOTTO 6/49 tickets only) 8 EXTRA Number 9 Indicates whether EXTRA is entered or not entered 10 Ticket cost 11 System ID of Retailer 12 Line for players to print their name 13 Ticket tag/message area to advertise Jackpots or products, deliver beneficiary messages, alert players of early shutdowns, direct players to wclc.com, etc DRAW WED OCTXX XXXX QUICK PICK MAIN DRAW GUARANTEED PRIZE DRAW TO EXTRA ENTERED SEE REVERSE $ 7.00 SYSID 0000 X PRINT YOUR NAME HERE VISIT WCLC.COM FOR WINNING NUMBERS AND LOTTERY INFORMATION Bar code *SAMPLE* Before giving a ticket to a player, ensure that the ticket has printed properly with a readable 18-digit Control Number and a clear bar code. You are charged for each transaction that has been processed at the Central System, regardless of the number of tickets that printed. If you have a problem printing a ticket, call WCLC Hotline right away TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

25 You cannot process a ticket using the old LOTTO 6/49 / WESTERN 649 Selection Slips after October 11, The new LOTTO 6/49 / WESTERN 649 Selection Slips are shown below. 2 SELECTION SLIP OVERVIEW Selection Slips should always be completed in pencil. Ink and white-out can damage the terminal. For LOTTO 6/49 and WESTERN 649, and for LOTTO MAX and WESTERN MAX, players fill out the same Selection Slip, whether they would like to play the national game, regional game or Play Both. 1 Game(s) 2 Boards 3 Play EXTRA 4 Number of Draws 4 PROCESSING AND TROUBLESHOOTING SECTION TICKET TERMINAL OPERATOR S GUIDE 2-11 REV. DATE: 06/30/13

26 PRINTING WINNING NUMBERS To access Winning Numbers, first press Reports and then press Winning Numbers to access the Winning Numbers report menu for LOTTO MAX, WESTERN MAX, LOTTO 6/49, WESTERN 649, PICK 3, KENO, Special Event (when available), EXTRA, or All Winning Numbers. Press the logo of the game you require winning numbers for. Use the arrow buttons to scroll down to see the prize breakdowns and previous winning numbers, or press Print to print a copy. To print KENO winning numbers, click the KENO button and enter the draw number or press Send for the results of the most recent 7 draws. Note: In Alberta, KENO is available only at a limited number of casinos and bingo halls. KENO options and buttons do not display on terminals that cannot process the game. When you press ALL WINNING NUMBERS, the winning numbers for the previous evening s draws will print. Please ensure winning numbers are posted in the Flipper Unit located at the Selection Table. Past winning numbers can be found in Luck magazine and online at wclc.com. PRINTING SPORTS RESULTS AND LISTS Press Sports Results then choose the game to view or print Game/Event Results. NOTE: SPORT SELECT Results are available the day after the listed games were completed. Press Sports List to access the Sports Lists menu. Press the game to view or print that Sports List. Ensure all Sports Lists and Results are posted in the Flipper Unit located at the Selection Table. POOLS Cards will only appear on the screen when available TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

27 Always read the Validation Slip that prints from the Ticket Terminal. If you are unsure about a message, call Hotline. VALIDATION ERROR MESSAGES MESSAGE: REASON: SOLUTION: RETURN TICKET TO CUSTOMER. DOES NOT APPEAR TO BE A WINNER OR RESULTS NOT IN. DO NOT PAY ANY PRIZE. CUSTOMER CAN CHECK TICKET MANUALLY IF DESIRED. IF TICKET IS QUESTIONED OR APPEARS TO BE A WINNER HAVE CUSTOMER SEND TICKET AND CLAIM FORM TO THE WCLC. The Central Computer System does not list this ticket as a winner. The ticket may be a non-winner, it could be expired or still have remaining draws. Return the ticket to the player. Do not tear the ticket! Give the player the Validation Slip. Check the draw date or ticket expiry date. The player should check the winning numbers. The player may want to submit the ticket to WCLC for review. PROCESSING AND TROUBLESHOOTING SECTION 2 MESSAGE: REASON: ALREADY VALIDATED BY SYSID XXXX The ticket has been validated by YOUR Ticket Terminal that day. You may have scanned the ticket more than once while validating the ticket. SOLUTION: Press OK, then press Reprint. Select Last Validation. If the Reprint is the Validation Slip for that ticket, it means your Ticket Terminal did validate the ticket and has credited your Sales for its value. If you haven t already, pay the prize indicated. Tear the ticket and give it back to the player. Keep the Validation Reprint for your records. DO NOT TEAR unless you have paid the prize and the customer has accepted it. If the Validation Reprint is for another ticket, destroy the Reprint. Check the Winning Numbers to verify the winning selections on the ticket. Then check your daily sales report against your total lottery prizes paid out for that day to confirm whether you have already paid the prize. If all checks are correct, pay the player, and tear and return the ticket. TICKET TERMINAL OPERATOR S GUIDE 2-13 REV. DATE: 06/30/13

28 VALIDATION ERROR MESSAGES MESSAGE: INVALID CONTROL NUMBER REASON: You may have entered the ticket Control Number incorrectly. The ticket may be from another jurisdiction. SOLUTION: Check the entire Ticket Number on the Validation Slip to the number on the ticket itself. Then return to the Validate Ticket screen and re-enter the Ticket Control Number correctly. Check the lottery jurisdiction on the back of the ticket. MESSAGE: REASON: SOLUTION: TICKET CANNOT BE VALIDATED AT RETAIL. DO NOT PAY ANY PRIZE. HAVE CUSTOMER SUBMIT TICKET WITH CLAIM FORM TO WCLC FOR REVIEW The ticket may have been previously validated at another location, or at your ticket terminal on a previous day. Return the ticket in one piece to player and give the corresponding Validation Slip. Do not pay any prize. Assist player in filling out Claim Form. Advise player to call WCLC at for further instructions. Always read the Validation Slip that prints from the Ticket Terminal. If you are unsure about a message, call Hotline. MESSAGE: REASON: SOLUTION: PLEASE VALIDATE TOMORROW A ticket cannot be validated until the day after the first draw indicated on the ticket. If it is an Advance Play ticket that has won on previous draws and is valid for today s draw (i.e. after the Game Break), it will return this message. Return Validation Slip and ticket in one piece to player TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

29 DO NOT TEAR unless you have paid the prize and the customer has accepted it. VALIDATION ERROR MESSAGES MESSAGE: REASON: SOLUTION: MESSAGE: REASON: SOLUTION: EXPIRED DRAW or EXPIRED TICKET The ticket has expired. Check the draw date or expiry date. Return ticket and Validation Slip to player. ***RETURN TICKET TO CUSTOMER*** PLEASE TRY LATER. An attempt has been made to process a wager before the Free Play(s) from the last transaction has processed and printed. It could also mean the Central System is too busy at the moment. Press Sign Off and then sign back on. You will be taken to the Free Play screen for the last transaction. Complete the Free Play transaction before attempting any other function. If the system is busy, be sure to return the ticket in one piece to the customer so they can try later. PROCESSING AND TROUBLESHOOTING SECTION 2 MESSAGE: REASON: SOLUTION: ACTIVATE BOOK BEFORE VALIDATING The SCRATCH N WIN ticket being validated was not activated from your inventory. Activate the ticket first, then validate the ticket. Always read the Validation Slip that prints from the Ticket Terminal. If you are unsure about a message, call Hotline. MESSAGE: REASON: SOLUTION: MESSAGE: REASON: SOLUTION: RESULTS NOT IN (SPORT SELECT) The results for a game on the ticket are not available on the system yet. For example, late baseball game results. Return the ticket to player and have them check their ticket the next day. RESULTS NOT IN (KENO) An attempt has been made to validate a KENO ticket before the draw has taken place. Return the ticket to player and have them check their ticket after the draw has taken place. TICKET TERMINAL OPERATOR S GUIDE 2-15 REV. DATE: 06/30/13

30 OTHER TICKET TERMINAL MESSAGES MESSAGE: ITEM NOT IN INVENTORY REASON: The SCRATCH N WIN book is not issued to you. Call Hotline. MESSAGE: CALL HOTLINE REASON: Please call Hotline at. MESSAGE: REASON: FUNCTION SUPPRESSED The function that you are attempting is currently not available. DO NOT TEAR unless you have paid the prize and the customer has accepted it. MESSAGE: REASON: INDIVIDUAL WAGER LIMIT HAS BEEN REACHED. PLEASE ENSURE THE WAGER AMOUNT IS LESS THAN $1, System requirements limit an individual transaction wager to $1,000. The player can adjust their selections or number of draws to reduce the wager amount, or purchase separate tickets. MESSAGE: REASON: GAME BREAK The game is in Game Break. You may process any other on-line game not affected by the Game Break. MESSAGE: REASON: INVALID CANCELLATION The ticket has been previously cancelled. MESSAGE: REASON: MESSAGE: REASON: MESSAGE: REASON: INVALID TICKET An outdated Selection Slip is used. Give the player a current one. NO LAST TRANSACTION An attempt was made to Reprint an unavailable transaction. RETAILER SOLD OUT The game associated with the wager request, or its add-on game, is over your sales limit. Have a question or see a message you don t understand? Call Hotline. MESSAGE: REASON: RETRYING TRANS There is a problem communicating with the Central Computer. If no response is obtained within several minutes, take a Reprint and call Hotline TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

31 Always read the Validation Slip that prints from the Ticket Terminal. If you are unsure about a message, call Hotline. OTHER TICKET TERMINAL MESSAGES MESSAGE: REASON: MESSAGE: REASON: MESSAGE: REASON: MESSAGE: REASON: MESSAGE: REPORT ERROR, TRANSACTION BLOCKED This message will appear if a Sales or Winning Numbers Report is not available from the Central System. SELECTION SOLD OUT The selections for PICK 3 have been sold out. Try the transaction again with different selections. INVALID BOARD DATA There are no selections chosen on the Selection Slip, or it is filled out incorrectly. OUTSIDE BUSINESS HOURS Sales are finished, or not yet started, for the day. UNABLE TO VALIDATE NOW PLEASE TRY LATER PROCESSING AND TROUBLESHOOTING SECTION 2 REASON: Function unavailable. Wait a moment then retry. If still unavailable, call Hotline. MESSAGE: REASON: WRONG DATE An attempt was made to cancel a ticket not printed that day or from a past draw. MESSAGE: REASON: WRONG RETAILER PASSWORD An incorrect SYSID or Pass Number has been entered during the Sign-On procedure. Try again. MESSAGE: REASON: WRONG RETAILER You cannot cancel tickets generated on another terminal. Check the SYSID number. Also occurs when the wrong Retailer Number is entered at Sign-On. TICKET TERMINAL OPERATOR S GUIDE 2-17 REV. DATE: 06/30/13

32 TICKET CHECKER MESSAGES The following messages will be displayed, depending on the prize won. If you are unsure what a message means, contact Hotline. Remember, although Ticket Checkers indicate the eligible prize, the ticket MUST be validated through the Ticket Terminal before any prize can be paid and credit received. FOR WINNING TICKETS MESSAGE: APPEARS TO BE X FREEPLAY WINNER WHAT IT MEANS: The LOTTO MAX, LOTTO 6/49 or WESTERN 649 ticket appears to have won free ticket(s). Advise your customers to always wait for the Check your tickets here message to reset before scanning the next ticket. MESSAGE: APPEARS TO BE A $XXX.XX WINNER WHAT IT MEANS: The ticket appears to be a winner for the prize indicated. MESSAGE: APPEARS $XXX.XX and X FP WINNER WHAT IT MEANS: The LOTTO MAX, LOTTO 6/49 or WESTERN 649 ticket appears to have won the prize indicated and a free ticket(s). MESSAGE: APPEARS X FREE TICKET WINNER WHAT IT MEANS: The SCRATCH N WIN ticket has won a free ticket prize(s). MESSAGE: APPEARS TO BE A MERCHANDISE WINNER WHAT IT MEANS: The ticket appears to have won a merchandise prize. NON-WINNING TICKETS MESSAGE: SORRY APPEARS TO BE A NON WINNER WHAT IT MEANS: The ticket does not appear to be a winner. MESSAGE: NO WINNER YET DRAWS NOT COMPLETE WHAT IT MEANS: The ticket does not appear to be a winner, but still has remaining draws TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

33 If your customer has questions about a message they received, advise them to call WCLC at during business hours. OTHER TICKET CHECKER MESSAGES MESSAGE: WCLC TICKET CHECKER OFFLINE WHAT IT MEANS: The Ticket Terminal is not signed on. Players can t use the Ticket Checker unless the terminal is signed on. MESSAGE: PLEASE TRY LATER WHAT IT MEANS: This message will appear if THE DRAW FOR THE TICKET HASN T TAKEN PLACE YET, validations are suppressed or if there is high volume of transactions. MESSAGE: DRAW NOT YET HELD PLEASE TRY LATER WHAT IT MEANS: The draw for the ticket hasn t taken place yet. MESSAGE: RESULTS NOT IN PLEASE TRY LATER WHAT IT MEANS: The SPORT SELECT results for games on the ticket aren t entered yet into the system. The player will have to check their ticket tomorrow. MESSAGE: INVALID BARCODE SEE RETAILER WHAT IT MEANS: Displays when the bar code is not valid or can t be read properly. If the customer gives you the ticket and you have problems, call Hotline. PROCESSING AND TROUBLESHOOTING SECTION 2 All draw-based tickets expire one year from the draw date on which the prize was won. KENO tickets expire after 180 days and SPORT SELECT tickets expire 90 days after the last selected game was played. The expiry date is printed on the front of KENO and SPORT SELECT tickets. MESSAGE: EXPIRED TICKET WHAT IT MEANS: The SCRATCH N WIN ticket has expired. No prizes can be paid on an expired ticket. MESSAGE: APPEARS TO BE AN EXPIRED DRAW WHAT IT MEANS: The draw-based or sports ticket has expired. No prizes can be paid on an expired ticket. MESSAGE: APPEARS TO BE ALREADY VALIDATED WHAT IT MEANS: The ticket appears to have been previously validated. Have player call MESSAGE: MAKE CLAIM CENTRALLY WHAT IT MEANS: The ticket appears to have been previously validated at another location or at your location on a previous day. Have player call MESSAGE: MAKE CLAIM CENTRALLY TOMORROW WHAT IT MEANS: The player s KENO ticket has won over $1,000 on today s draws. They will have to wait until tomorrow to claim their prize at a Prize Payout Office. MESSAGE: VALIDATIONS CLOSED TRY LATER WHAT IT MEANS: Validations aren t available. The customer will have to try later or submit the ticket to WCLC for review. TICKET TERMINAL OPERATOR S GUIDE 2-19 REV. DATE: 06/30/13

34 EDIT MESSAGES FOR SPORT SELECT The following messages will appear if a SPORT SELECT Selection Slip is incomplete or filled out incorrectly. Depending on the message, the player may be able to make the necessary change(s) on the Selection Slip; otherwise, they will have to fill out a new Selection Slip. ERROR MESSAGE APPEARS IN THE STATUS BAR DEFINING THE SELECTION NUMBER When an error message includes the word selection and then a number (referenced as X here), the X refers to the board number the error appears in. For example, if a player forgets to mark the outcome for a game in the first board (Selection 1), the message would read: OUTCOME NOT SELECTED SELECTION 1. The following messages will appear in the Status Bar: NUMBER OF PICKS NOT SELECTED WHAT IT MEANS: The # of Picks section is blank. ACTION: Ask the player to mark the correct number, making sure it corresponds with the number of selected picks. NUMBER OF PICKS HAS MORE THAN ONE SELECTION WHAT IT MEANS: More than one number has been marked in the # of Picks section. ACTION: Ask the player to fill out a new Selection Slip. INCORRECT SELECTION OF GAME TO BE PLAYED WHAT IT MEANS: None or more than one type of game PRO LINE, OVER/UNDER or POINT SPREAD has been selected on a COMBO PLAY Selection Slip. Only one type of game may be selected and played on a Combo Play ticket. ACTION: Ask the player to fill out a new Combo Play Selection Slip, or mark their choice on the Selection Slip if game type was not checked. NO COMBO SELECTED WHAT IT MEANS: The # of Games section is blank. ACTION: Ask the player to mark the correct number of games TICKET TERMINAL OPERATOR S GUIDE REV. DATE: 06/30/13

35 EDIT MESSAGES FOR SPORT SELECT MORE THAN ONE COMBO SELECTED WHAT IT MEANS: More than one number has been marked in the # of Games section. ACTION: Ask the player to fill out a new Selection Slip. TWO-GAME COMBO NOT AVAILABLE FOR PRO LINE WHAT IT MEANS: This Combo is not available when playing PRO LINE. Players must choose a 3, 4, or 5 Game Combo on PRO LINE. ACTION: Ask the player to fill out a new Combo Play Selection Slip. SELECTION X HAS A GAME NUMBER HIGHER THAN NINETY WHAT IT MEANS: The player has selected a Game Number that is higher than 90. Game Numbers range from 1 to 90. ACTION: Ask the player to fill out a new Selection Slip. PROCESSING AND TROUBLESHOOTING SECTION 2 TOO MANY GAME MARKS FOR SELECTION X WHAT IT MEANS: When a player is marking a Game Number, only one or two boxes can be marked. For example, to select Game 2, players would mark box 2; to select Game 25, mark box 20 and box 5 on the same board. ACTION: Ask the player to fill out a new Selection Slip. TICKET TERMINAL OPERATOR S GUIDE 2-21 REV. DATE: 06/30/13

TICKET TERMINAL OPERATOR S GUIDE Please keep next to Lottery Terminal NWT Sport and Recreation Council 5:00 am 1:00 am MT (6:00 am 2:00 am CT) 7 days a week nwtsrc.com Call Hotline for assistance with ]]>