How to Claim Prizes
There are many different ways to claim lottery prizes in South Africa and they largely depend on how you entered the lottery. This guide details how to claim lottery winnings for each method of playing, whether youвЂ™ve won R25 or a multimillion-rand jackpot.
Prizes must be claimed within 365 days of the winning draw. Prizes that are not claimed before this deadline will be forfeited and 50% of the prize money will be allocated to the National Lottery Distribution Trust Fund to go towards good causes in South Africa.
Prizes Won via Retailer
If you purchased a ticket from a retailer, your first step should be to fill in the back of the ticket. Use the form on the back to write your name, ID number and home address; doing this protects your ticket from potential claims by others and ensures that you are the only person that can claim your prize.
Now that your ticket is signed and safe, you can proceed with claiming your winnings. There are three different claim procedures depending on the size of your lottery prize вЂ“ find out which one applies to you below.
Up to R2,000
If you have won a lottery prize worth up R2,000, you can claim it back at any licensed lottery retailer in the country вЂ“ simply take your signed ticket with you and collect your winnings over the counter. All retailers are required to pay out up to R50, though some will pay out up to R5,000 at their own discretion. Use the Store Locator to find your nearest retailer.
R2,001 to R49,999.99
If you win between R2,001 and R49,999, you can redeem your prize at an authorised payment centre вЂ“ often your local post office. If you are unsure where your nearest authorised payment centre is, you can talk to any retailer for guidance.
R50,000 or more
If you win R50,000 or more, you must fill in an official Prize Claim Form, which you can collect from any post office. You would need to visit one of IthubaвЂ™s regional offices in order to collect your winnings in person, once your entry is validated.
Consult the table below to find out how and when you should expect to receive your lottery winnings, according to the size of the prize and manner of collection.
|Prize Value||Payment Locations||Payment Method||Payment Time|
|Up to R50||All participating retailers||Cash||Immediately|
|Between R51 and R5,000||Participating retailers (at their discretion)||Cash||Immediately|
|Between R2,001 and R49,999||National Lottery Payment Centres (Post Offices)||EFT or Cheque||EFT: Up to 72 hours
Cheque: Up to 10 business days
|R50,000 or more||National Lottery Regional Offices||EFT||Up to 72 hours|
Claim by post
You can post your winning ticket, signed and dated along with a completed Prize Claim Form and proof of identity, to the National LotteryвЂ™s head office:
14A Charles Crescent
Eastgate Ext. 4
Prizes of up to R49,999.99 are paid by Electronic Funds Transfer (EFT), and will appear in your online account up to 72 hours afterwards. If your prize is R50,000 or more, you will be contacted by the National Lottery via post, with a request to visit a regional office in order to collect your winnings.
Be sure to use a secure postal service to minimise the risk of your ticket going missing in transit. If a ticket does go missing in the post, proof of postage does not constitute proof that you had a winning ticket or proof that the lottery has received it. You are advised to keep a photocopy of your winning ticket for your records.
What to do if your ticket is torn, damaged or lost
If your winning ticket is compromised in some way вЂ“ whether it has been damaged, ripped or even lost вЂ“ you could still receive your prize. Ithuba will investigate any claims involving damaged or lost tickets; should computer records and CCTV evidence match the information you provide, your claim can still be validated.
Prizes Won Online
Online prizes are usually much easier to claim, as you will be notified of any prizes you win and smaller prizes are often transferred into your online account without you having to initiate a claim.
Up to R49,999.99
Any online prizes amounting to less than R50,000 will be transferred to your online account straight away, without the need for a Claim Form or further identification.
R50,000 or more
If you win over R50,000 online, you must fill in an official Prize Claim Form. You would be required to visit one of IthubaвЂ™s regional offices to collect your winnings in person, once your entry is validated.
Prizes Won via Bank
As with online prizes, those won through your bank are often transferred directly into your account without you needing to take any action. Find out how to claim prizes won through your bank below.
Up to 49,999.99
If you played via your FNB, Standard Bank or Nedbank account, any winnings amounting to less than R50,000 would be paid straight into your bank account within seven working days.
If further validation checks are required you may need to fill in a Prize Claim Form and take it to one of IthubaвЂ™s regional offices вЂ“ you will need proof of identity, bank statements and your ticket reference number to claim.
R50,000 or more
If you win over R50,000 on an entry purchased through your bank, you are still required to complete an official Prize Claim Form and visit one of IthubaвЂ™s regional offices to collect your winnings in person. You will need proof of identity, your ticket reference number and one monthвЂ™s worth of bank statements in order to verify your claim to the money.
All three banks will undertake reasonable endeavours to contact you regarding your prize. Standard Bank may contact the National Lottery on your behalf to begin the claim process; Nedbank and FNB will not contact Ithuba with regard to your win.
How to claim if your bank account is closed or blocked
If the bank account with which you buy lottery tickets is closed or blocked and you win a prize of any size, your bank will undertake reasonable efforts to contact you and arrange an alternative form of payment. FNB define this as three phone calls and a registered letter to your home address. If at this point they have not reached you, your prize money will be kept in a holding account until you come forward to claim it. The winnings are returned to Ithuba if they remain unclaimed for 365 days.
Prizes Won via Phone
There are various ways to participate in the lottery using your phone, supported by FNB, Standard Bank, Nedbank, and the National Lottery. You can purchase tickets on your phone by SMS or using USSD вЂ“ to find out more, visit the How to Play page. Here is how you can claim prizes won on your phone.
Up to R50,000
If you won a prize of less than R50,000 via your bankвЂ™s USSD number you will receive the prize money into the mobile account you used for the purchase. The prize money will be available to you within seven working days. You will only be contacted by the bank if there is an issue with paying out вЂ“ for example, if you live in a location which does not allow credit on accounts. You can withdraw money from your mobile account to your bank by entering your bankвЂ™s USSD number and following the instructions:
- FNB: *120*321# or *130*321#
- Nedbank: *120*001
- Standard Bank: *120*2345#
If you win R49,999.99 or less through your National Lottery account, you will receive an SMS confirming your win and instructions for claiming. You will need to provide proof of identity, after which the prize money will be deposited in the eWallet linked to your account. You can request transfer of those winnings from your eWallet to the bank account of your choice by using the USSD number *120*277# and following the instructions on your screen.
R50,000 or more
If you have won over R50,000 on a ticket purchased via USSD, your bank will make reasonable efforts to contact you about your prize. You will be required to visit one of IthubaвЂ™s regional offices and collect your prize in person, after following instructions given by your bank when contacted.
If you win R50,000 or more through your National Lottery account, you will receive an SMS confirming your win and requesting that you contact Ithuba to claim your winnings. You will need to provide proof of identity and a completed Prize Claim form, after which you will be able to collect your winnings from one of IthubaвЂ™s regional offices.
Lottery prizes expire a year after the draw in which they were won. If you do not claim your prize within that year, the prize money will be allocated to the National Lottery Distribution Trust Fund, where it will be used to benefit good causes across South Africa.This guide details how to claim lottery winnings for each method of playing, whether youвЂ™ve won R25 or a multimillion-rand jackpot.
How to Claim Powerball Prizes
There are different methods for claiming your Powerball winnings depending on how much your prize is worth. The rules for collecting winnings apply to the amount you have won and often apply to many lotteries at once, including state specific lotteries, although in the case of Powerball the set prize tiers mean that how to claim your winnings depends entirely on the number of balls you have matched.
What to do with a Winning Ticket
If you played online then you will be notified of your win via email from the online lottery provider you played with, not from Lottoamerica.com. It is important that you then check your win yourself by logging into your account and checking your numbers against those drawn, as email alerts are a common way for Lottery scams to spread.
If you played at a retailer then you should sign the back of your ticket to confirm that it is yours should it be lost or stolen. Keep the ticket in a safe place until you are ready to claim your prize. All Powerball prizes must be claimed in the same state that the ticket was bought in, so itвЂ™s best not to take the ticket with you should you go on holiday in the meantime.
Claiming Your Winnings
Prizes of less than $600 can normally be claimed from any authorized lottery retailer. Before you go to a specific retailer to claim your prize, it might be worth checking ahead of time as some stores may limit their payouts to $100 or less depending on staff and store policies.
In this case, you can often mail your signed winning ticket to your state lottery office, along with a completed prize claim form and the relevant identification. However, you must check that your state offers this service before mailing the ticket.
This method of claiming your winnings applies to all winning tickets that Matched 4 main numbers or fewer. If you chose to play with the Power Play option and that came out as 10x (for Jackpots under $150million) then you would need to use the below method for claiming your winnings as it would exceed the $600 threshold.
Prizes of $600 or more can be claimed from a local district office, claim center or lottery headquarters. You can also collect these winnings by mail by sending the signed winning ticket to your state lottery office along with a completed prize claim form. Some states may have a limit on how much can be claimed this way, so itвЂ™s worth checking with your local lottery office for more information.
If you have won the Jackpot prize you must contact your state/jurisdiction lottery headquarters to arrange to claim the prize in person, where the ticket will be verified and the method of payment decided upon.
If you played online then you do not need to go anywhere to collect your winnings. All prizes will be paid into your online account automatically for you to then withdraw back to your bank account or use again to enter another draw. If you have won a prize of significant value, the online lottery provider may contact you directly to arrange a direct bank transfer of your winnings.
Time until draw:
Winning tickets do not last forever, and each state has a specific claims period for you to collect your prizes. Check your state in the table below to find out how long you have to claim your winnings:Winning a Powerball prize is exciting, but how to claim your prize depends on the amount you won. Find out what you should do for each prize here. ]]>