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NC lottery claim centers, closed since March, reopen with new restrictions

Posted May 14, 2020 10:15 a.m. EDT
Updated May 14, 2020 10:18 a.m. EDT

Raleigh, N.C. — The North Carolina Education Lottery reopened its claim centers Monday with some new safety guidelines in place.

Winners of large lottery prizes have not been able to get their prizes in person since March, when the claim centers closed per the statewide stay-at-home order.

According to the N.C. Education Lottery, lottery winners have collected more than $11.8 million in prizes, including a $2 million Powerball prize and two $1 million scratch-off prizes, since the offices reopened.

“We’ve had many lucky winners lately and we’re glad to get these prizes to them,” said lottery director Mark Michalko. “We also appreciate how well lottery players are following our safety guidelines so that everyone can claim their prizes safely.”

All claim centers will follow strict safety guidelines to prevent the spread of COVID-19, including:

  • Spacing out of visitors, only allowing a few inside at a time
  • Asking anyone who enters the claim center to wear a mask or facial covering (one will be provided to people who don’t have one)
  • Lottery employees will wear masks and gloves
  • Social distancing, keeping people at least six feet apart from others

Winners of lottery prizes on tickets expiring between March 10 and Aug. 1 have until Nov. 1 to claim them, officials said. The claim centers, located in Raleigh, Greensboro, Charlotte, Greenville, Wilmington and Asheville, are only open for winners to claim prizes. No ticket sales are occurring there.

Winners of smaller prizes can collect prizes at stores that sell lottery tickets.

The North Carolina Education Lottery reopened its claim centers Monday with some new safety guidelines in place.

NC Education Lottery temporarily closes Claim Centers amid COVID-19 pandemic

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RALEIGH (WTVD) — To help protect the safety of lottery players and employees during the coronavirus outbreak, the North Carolina Education Lottery’s claims centers are temporarily shutting down next week.

Beginning Monday, claims centers will be closed and are expected to last through Tuesday, March 31.

The centers are located in Raleigh, Asheville, Charlotte Greensboro, Greenville and Wilmington.

“At this time our primary focus is the safety of our employees, players and partners,” said Mark Michalko, executive director of the lottery in a news release. “We are following the advice of local, state and federal officials. Closing our Claim Centers is an additional measure that is appropriate at this time to help protect our communities.”

Players with winnings tickets are asked to sign the back of their tickets and store them away safely until you can claim your prize.

“We understand that many players do not want to travel to our offices at this time,” Michalko said, “We want to assure those with winning tickets that their prizes will be paid.”

In the meantime, lottery tickets with prizes up to $500 can still be cashed at retail locations.

Officials said lottery tickets with prizes of $600 or more can be mailed in, but winners should expect delays in processing the claims.

The Lottery plans to extend claim deadlines for all winning tickets that could expire soon.

To help protect the safety of literary players and employees during the coronavirus outbreak, the North Carolina Education Lottery's claims centers are temporarily shutting down next week. ]]>