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retailer cannot process lottery ticket

LOTTERY ISSUE. PLEASE HELP.?

I have an instant lottery ticket here, and when I scanned it at the store, instead of receiving a ticket back that said how much I won, I got one that says “RETAILER CANNOT PROCESS”, and it says to contact the OLG Support Center.

Is the scanner broken, or did I win big.

8 Answers

Scratch off right? I’m assuming. No offense, sir, but did you bother to ask the store clerk or call the Lottery? Look and see if theres a number on the back of your ticket. I saw your question before this one. Did it say that you WON. Did you have matching numbers or whatever? Usually you know if you won. I had an instant and i scratched off $500. I knew. True, sometimes the ticket winnings dont match the scan code, but this is rare. Most stores cant process over $600 for a single ticket. (Yes, bums me out too). So that might be it. But you should know if you won over $600 is what I’m saying. It doesnt make sense. 🙂

a lottery tix from Cumberland farms in wynnewood pa. I’m sure i won. the guy said i didn’t. I know how to read the tix information. I lost the tix seriously. and didn’t get upset because i don’t believe in gambling. And since i would do a govt work i felt i would leave it be and let someone address my concern. FEDS know. I’m not willing to wait years though. At least say they commend my honesty and that if the merchant lied. kinda thing. I was given a tix named dice doubler by someone that is a winning tix. I haven’t cashed it out. I just keep it to remind myself and others that there are people who aren’t greedy and dishonest. I can’t put my email in this because i am not a hacker of the system. However you can definitely petition govt on behalf of my earnest showing. Thanks. heroic again

Most likely it’s a problem with the ticket machine or the bar code on the ticket, even if you won big it would tell you but you wouldn’t be able to cash it there.I would check the ticket yourself to see if you won, the machines should be the last option for checking tickets as some are unreliable.

I work at a truck stop and have had this issue, when a retailer loads a new book of scratch off tickets (whether in a vending machine like ours or the manual “old-fashioned” way) they must validate and settle the pack. If this is not done through the lotto machine then it is basically just a piece of cardboard. Verify with the retailer or check with scanner later where as the retailer may have validated and settled the pack after the fact.

I have an instant lottery ticket here, and when I scanned it at the store, instead of receiving a ticket back that said how much I won, I got one that says "RETAILER CANNOT PROCESS", and it says to contact the OLG Support Center. Is the scanner broken, or did I win big.

Why Does My Lottery Ticket Say See Retailer?

When your lottery ticket says see retailer, it can mean a bunch of different things.

Here I explain what they are and what you can do about it.

Two Main Types Of ‘See Retailer’ Message

This is the first thing to understand – there are 2 main kinds of these messages.

Firstly there is the simpler ‘please see retailer’ message. This is different to the ‘cannot process’ message.

Both are covered in detail below.

1. ‘Please See Lottery Retailer’

When your lottery ticket says see retailer, but it does NOT mention anything about ‘cannot process’, here’s what it can mean:-

  • There is a network/system problem – so just try again later.
  • You scanned it at a ticket vending machine and you have won more than $100 (the vending machines have a lower maximum payout limit).
  • You may have won more than $600 but less than $5,000 – the retailer can handle this (more and you have to claim from the lottery office).

So what does it mean when your lottery ticket says see retailer? Most likely that you have won something.

Which is a good problem to have. 🙂

And why do the scanners just say ‘see retailer’ when you have won? Because it’s safer for you than the machine screaming “WINNER, please now steal my ticket…”. 😉

Seriously, that is the reason. Self-scan machines used to announce a winner, but there were some cases of people stealing tickets from winners identified in this way. So bear in mind if your lottery ticket says see retailer this is actually the lottery company looking out for you!

2. My Lottery Ticket Says Cannot Process See Retailer

So what does it mean when a lottery ticket says cannot process see retailer? This is a whole different kettle of fish.

It happens quite often with lottery apps. But these apps are basically doing exactly the same thing as the self-scan machines in stores anyway.

So however you are scanning the ticket it can mean:-

  • it didn’t scan correctly – make sure you ticket is nice and flat, and scan again
  • the lottery network is temporarily down or overloaded – just try again later on
  • your ticket is old and no longer valid 🙁 – nothing you can do here, other than remember to check your tickets earlier in future
  • the ticket is damaged and not scannable – if you think you’ve won, put in a claim form
  • it’s possible, though rare, for a misprint or faulty ticket – all you can do here is contact the lottery company and hope they honor any winnings it shows

Scratch Off Says Cannot Process Contact Lottery

In addition to those reasons above, scratchers also have an extra special case – the ticket roll was not activated.

What does that mean?

As a security measure, each roll of tickets is ‘activated’ before going on sale. This is something the retailer does using their lottery terminal.

It’s done to make it difficult for thieves to steal tickets. If they break in and steal rolls of tickets that have not been activated yet, the tickets cannot be claimed. And obviously the thieves don’t know the access codes/passwords to be able to activate the tickets.

Typically these ‘unactivated’ tickets will just show that ‘cannot process contact lottery’ message. But you might also see a more specific message where the lottery ticket says not active. Which is pretty clear!

So what does this mean for your ticket?

If you bought the ticket cheap from a dodgy ‘friend of a friend’ down a dark back alley (or the person who gave it to you might have!)… well, lesson learnt! 🙂

But if you bought the ticket as normal from an authorised retailer, then I’d recommend you call the lottery company first. They can sometimes sort this out on the spot by calling the retailer, and getting them to activate the roll. Then you can just claim as normal.

Alternatively just complete a claim form at the lottery office (or post in a form) and they will sort it out later.

P.S. Did you get my scratchers tips yet? It’s free and includes lots of great tips on improving your chances of winning

If you have any questions on this please just add a comment below. Also do come back and tell us what happens with your ticket – we’d all love to know if you managed to sort it out.

When your lottery ticket says see retailer, it can mean a bunch of different things.Here I explain what they are and what you can do about it. ]]>