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Several lottery customer service centers around Virginia begins reopening

RICHMOND, Va. (WWBT) – Beginning June 1, several lottery customer service centers around Virginia will reopen for business.

Lottery customers can claim prizes of any size in person at these locations that will be reopening:

  • Abingdon
  • Farmville
  • Hampton
  • Harrisonburg
  • Henrico
  • Roanoke
  • Woodbridge

The Lottery’s Prize Zone in downtown Richmond will remain closed.

Richmond-area players can use the Lottery’s Prize Zone West, located on East Parham Road in Henrico.

The Lottery is instituting new safety precautions at the reopened offices which includes:

  • All customers and employees are required to wear a protective mask.
  • Do not bring guests or family members unless they are needed to complete the transaction.
  • Customers claiming a prize will receive a claim packet and pen, then return to their car to fill out the form. (Customers can expedite this process by downloading a Virginia Lottery claim form here and filling it out beforehand.)
  • When the packet is completed, customers can ask for a ticket for processing and be ready for the next socially distant marked space in line.
  • As always, tickets must be signed, and the winner must show a current photo ID and proof of Social Security number. Full instructions are on the Virginia Lottery’s How to Claim page.
  • Virginia Lottery employees will be on hand to assist with social distancing directions.

For addresses to all customer service centers in the commonwealth, click here.

Copyright 2020 WWBT. All rights reserved.

Beginning June 1, several lottery customer service centers around Virginia will reopen for business.

Customer Service Centers

Customer Service Centers

Lottery Headquarters – Temporarily Closed

Office Hours: 8:30 a.m. until 5 p.m.

Phone: (804) 692-7000

Fax: (804) 692-7102

Prize Zone West

Office Hours: 8:30 a.m. until 5 p.m.

Phone: (804) 692-7950

Fax: (804) 266-1748

Shenandoah Valley

Office Hours: 8:30 a.m. until 5 p.m.

Phone: (540) 433-7979

Fax: (540) 433-9299

Hampton Roads

Office Hours: 8:30 a.m. until 5:00 p.m.

Phone: (757) 825-7800

Fax: (757) 825-7813

Southwest Virginia

Office Hours: 8:30 a.m. until 5 p.m.

Phone: (276) 676-5540

Fax: (276) 676-5548

Roanoke Valley

Office Hours: 8:30 a.m. until 5 p.m.

Phone: (540) 561-7011

Fax: (540) 561-7402

Northern Virginia

Office Hours: 8:30 a.m. until 5 p.m.

Phone: (703) 494-1501

Fax: (703) 494-0640

Central Virginia

Office Hours: 8:30 a.m. until 5 p.m.

Phone: (434) 392-7294

Fax: (434) 392-7292

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Copyright 2020 Virginia Lottery All Rights Reserved. If you have questions, please call: 804-692-7777

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Virginia Lottery Customer Service Centers are located across the state. Find the location nearest you- we're available to help you Monday through Friday. ]]>