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Several lottery customer service centers around Virginia begins reopening

RICHMOND, Va. (WWBT) – Beginning June 1, several lottery customer service centers around Virginia will reopen for business.

Lottery customers can claim prizes of any size in person at these locations that will be reopening:

  • Abingdon
  • Farmville
  • Hampton
  • Harrisonburg
  • Henrico
  • Roanoke
  • Woodbridge

The Lottery’s Prize Zone in downtown Richmond will remain closed.

Richmond-area players can use the Lottery’s Prize Zone West, located on East Parham Road in Henrico.

The Lottery is instituting new safety precautions at the reopened offices which includes:

  • All customers and employees are required to wear a protective mask.
  • Do not bring guests or family members unless they are needed to complete the transaction.
  • Customers claiming a prize will receive a claim packet and pen, then return to their car to fill out the form. (Customers can expedite this process by downloading a Virginia Lottery claim form here and filling it out beforehand.)
  • When the packet is completed, customers can ask for a ticket for processing and be ready for the next socially distant marked space in line.
  • As always, tickets must be signed, and the winner must show a current photo ID and proof of Social Security number. Full instructions are on the Virginia Lottery’s How to Claim page.
  • Virginia Lottery employees will be on hand to assist with social distancing directions.

For addresses to all customer service centers in the commonwealth, click here.

Copyright 2020 WWBT. All rights reserved.

Beginning June 1, several lottery customer service centers around Virginia will reopen for business.

Virginia Lottery closes customer service centers amid the spread of COVID-19

Posted: Mar 22, 2020 / 09:02 PM EDT / Updated: Mar 22, 2020 / 09:33 PM EDT

FILE – In this Oct. 17, 2018, file photo a Mega Millions lottery ticket rests on the shop counter at the Street Corner Market in Cincinnati. A lottery ticket worth $530 million in the Mega Millions draw was sold at a liquor store in San Diego, the City News Service reports. (AP Photo/John Minchillo, File)

RICHMOND, Va. (WAVY) — Due to the spread of the coronavirus and out of the safety of the public, the Virginia Lottery will temporarily close its customer service centers.

The closure is set to begin on Monday, March 23 and run through April 3.

During this closure, the Virginia Lottery says they will reevaluate the situation and follow the latest recommendations from health experts to decide what is best for their customers, retailers and the general public.

Participants can submit winning tickets by mail and send them to the lottery for validation and prize payment.

If you have a winning ticket for which the prize-redemption period expires during the Governor’s declared state of emergency, the lottery will validate and pay the prize.

This validation will come after you file your claim by mail or in person at a customer service center no later than 30 days after Virginia’s state of emergency order has been lifted.

Check out the Virginia Lottery’s website to follow steps on how to redeem a winning ticket by mail and for any additional updates.

The company says that all lottery drawings will continue as scheduled.

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RICHMOND, Va. (WAVY) — Due to the spread of the coronavirus and out of the safety of the public, the Virginia Lottery will temporarily close its customer service centers. The closure is set to begin on Monday, March 23 and run through April 3. During this closure, the Virginia Lottery says they will reevaluate the […] ]]>